Perlindungan Hukum Terhadap Konsumen Transaksi Jual Beli Online Dalam Hal Terjadinya Kerugian
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Abstract
Buying and selling activities have developed over time along with technological advances. Buying and selling transactions that were previously carried out conventionally have now switched to the Internet. However, in this online buying and selling transaction, crimes often occur, such as criminal acts of fraud. There are many cases where, after the consumer has made a payment, the business actor does not send the goods or the goods sent do not match the information provided by the business actor. Therefore, legal action is needed to provide a deterrent effect on online buying and selling fraudsters. The purpose of this research is to find out the legal protection of consumers in online buying and selling transactions and the legal remedies that can be taken by consumers if there is a loss in online buying and selling transactions. The research method that will be used is the normative juridical approach method and secondary data literature study by inventorying secondary legal materials. Secondary legal materials used are in the form of scientific papers, journals, articles, and literature related to legal protection in online buying and selling transactions. The results of this study are the legal protection of consumers in online buying and selling transactions by enforcing consumer rights in accordance with Law Number 8 of 1999 concerning Consumer Protection, and the implementation of consumer protection is also supported by involving several parties, such as the government, the national consumer protection agency, and the Non-Governmental Consumer Protection Agency. Legal efforts that can be taken in resolving default disputes under Law Number 8 of 1999 concerning Consumer Protection are litigation and non-litigation
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